May 23, 2020
Later than expected submission to Delaware State Housing Authority kept us on our toes right to the very end, as did the publication of the Buyer's Closing Disclosure, but everything came together the day prior to our scheduled closing just as JR had promised it would. He even caught an appraisal item that needed to be cleared so we could make it closing on time and as scheduled. Trident truly is the best there is! They value the customer client relationship and always go the extra mile.
May 20, 2020
JR Burns and Vicenta Pyles did a great job!
May 18, 2020
Customer Service and response time was excellent. JR stayed on top of my account and I appreciate him and his team that took care of my mortgage.
May 6, 2020
JR & Vicenta always do a good job. Go out of their way to get things done on time, and without a lot of problems. I use them when ever I can, and I would recommend them to anyone.
May 4, 2020
J.R. Burns can relate to all ranges of clients that I refer to him. He is why I choose Trident Mortgage and will continue to do so.
April 30, 2020
Buyer is over the moon happy with her new home.
April 30, 2020
Smooth transaction from start to finish. JR Burns understands the business and is always available to answer questions for both agents and clients to keep them on track and feeling confident about their home purchase.
April 26, 2020
We like how the staff treated us through the whole process. They were committed to helping us achieve our goals to become homeowners. With the expert advice of Mr. Burns as well as his staff, and our realtor we were advised of everything we needed to do to make this an reality. Our case was different because we had a Seller who wasn't ready to commit a settlement but Trident Mortgage stuck with us through this long process and thanks to them, we are homeowners and we are definitely recommending them to other people.
April 14, 2020
JR always answered my questions/calls promptly and kept me up to date all along the way. He was great to work with!
April 10, 2020
Job well done!
April 5, 2020
Representatives are immediately available and support the transaction fully.
April 3, 2020
Love JR and Trident.
March 27, 2020
Very diligent and pleasant team!
March 17, 2020
Always reliable & conscious of buyers needs!
March 15, 2020
Reliability . . Deliver what’s promised
March 4, 2020
JR was great to work with, very patient and knowledgeable, explained everything and answered all my questions.
February 26, 2020
The move from [the previous team] servicing my client to JR and Vicenta was seamless. They picked up and closed on a fairly short time frame. Communicate as great and both My client and I were satisfied with the results.
February 21, 2020
Very attentive, always available to answer all of my questions!
February 20, 2020
JR n Nacy were absolutely outstanding to say the least. They both made the home building experience much easier then my wife n I could’ve ever thought. They were both there to answer any n all questions at any time of day or nite. JR got us an unbelievable interest rate on our mortgage which was able to lower our monthly mortgage payment. Absolutely a 5 star experience. Thnks for everything guys.
February 13, 2020
Thank you for another great job!
February 7, 2020
JR and Vicenta really care that the work is done correctly and on time.
February 4, 2020
JR Burns & Vicenta Pyles are the best Mortgage team ever!!! Great service professionally & personally!!!
December 19, 2019
You delivered what you promised.
December 13, 2019
Immediate communication and availability, in addition to competent, personalized approach.
December 13, 2019
JR and Vicenta really went above and beyond to ensure that all facets of the mortgage process were completed an entire week in advance to accommodate the buyer who was going to be traveling from Oklahoma to Delaware the week of closing and would not be able to sign, scan, fax or retrieve last minute requests.
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